Support

OUR TEAM IS HAPPY TO HELP
weparto offers high quality and first class service, having the team always available. Below you will find answers to the most important questions about shipping, payment, processing and products.



ANSWERS TO FREQUENTLY ASKED QUESTIONS

General information


Product availability
weparto relies on high availability. The standard articles are all available from stock and are marked accordingly in the shop. Should a product not be available in the shop at a specific time, you can choose to be alerted by email as soon as the availability status changes. This service is available in the shop directly next to the product description. Customizations according to specifications can be produced in our own production within a short time.

Prices
All prices are shown in EURO. All prices are net, plus VAT of the respective country of delivery.

Payment methods
All payments are carried out in EURO. After ordering you will receive an order confirmation and invoice by email. This applies to all available payment options. The following payment methods are available: credit card, PayPal or invoice. For the first order, payment by invoice is not accepted.

  • Credit card
    Weparto currently supports Visa and MasterCard. All payments are carried out in Euro. Any additional fees incurred by your bank or foreign currency are to be borne by yourself. No data is stored when paying by credit cards. In case of a return, all amounts debited by credit card will be refunded directly to your card.
  • PayPal
    All transactions are carried out in Euro. Depending on your currency settings, additional fees may apply for payments in foreign currency. In case of a return, all amounts debited through PayPal will be refunded directly to your PayPal account.
  • Invoice
    When buying on invoice, the terms of payment apply 30 days net from the date of invoice.

    Please make payments to the following account:

    weparto GmbH
    Bank: Credit Suisse (EURO KONTO)
    IBAN:DE35 2004 0000 0403 7438 00
    BIC: COBADEFFXXX
    Payment reference: Invoice number

Served countries
weparto delivers basically to every country in the world. However, weparto refuses to deliver to countries that are under embargo.

Orders and shipping

Shipping rates
Shipping rates depend on the delivery country and will be displayed during the ordering process. Please understand that we cannot deliver to PO boxes, pack stations and branche offices.

Shipping timeframes
All orders will be shipped on weekdays within 24 hours. The delivery date depends on the delivery country as well as the selected shipping method. After handing over the order to the parcel service, you will automatically receive an email with the tracking code.

Order status
In your customer account, the order status and the complete history can be viewed at all times.

Returns


General information
When ordering a wrong product, it can be sent back within 30 days from the delivery date. The purchase price will be refunded entirely if the goods are in their original packaging and unused. The return shipping costs are to be covered by yourself. Returns must be reported at the Support in advance. Unannounced returns will not be accepted. You are responsible for any costs incurred.
If wrong items have been shipped, you will be refunded the freight costs for the return. In this case, a return must also be reported at the Support. Only the general terms and conditions of weparto GmbH apply.

Return instructions
All returns must be reported at the support in advance. The support team will then take care of the return of the order. Unannounced returns will not be accepted by weparto GmbH.

Your account


Registration
The registration process is completely automatic. Here you can register yourself; the mandatory fields must be completed. Registration requires a valid commercial register number and a VAT registration number.

Change customer data
For changes to the customer profile (company name, tax ID, address), please contact our customer service at support.weparto@sigemagroup.com. All other information can be managed and changed in your customer profile.

Various addresses
You can list several invoice and delivery addresses in the customer account. For each article a corresponding delivery and billing address as well as a delivery date can be selected. At the end of the order process, the basket is divided into several orders depending on the delivery date as well as delivery and billing address. The customer can thus have several items sent to different delivery and billing addresses within one order process.